bb8 bangladesh Privacy Policy

1.1 Information Provided at Registration

We collect the information you provide when creating an account on bb8 bangladesh. This includes:

• Full name and date of birth
• Mobile number and email address
• Preferred language (Bengali or English)
• Mobile wallet details (bKash, Nagad, Rocket, or Upay)
• Documents required for identity verification

We only collect information that is necessary to provide our services. Collecting unnecessary personal information is against our policy.

1.2 Automatically Collected Information

When you use our website or app, some information is collected automatically:

• Device type, operating system, and browser version
• IP address and general location (at country and division level)
• Time spent on the site, pages visited, and click patterns
• Data obtained through cookies and similar tracking technologies
• Login time, session duration, and device identifiers

1.3 Transaction and Activity Information

We keep a record of every deposit, withdrawal, and betting activity you carry out on the Platform. This includes the transaction date, amount, payment method used, and transaction outcome. This information is essential for ensuring account security and financial protection.

2.1 Operating and Improving the Service

bb8 bangladesh uses your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing customer support and resolving issues
• Platform security and fraud prevention
• Improving service quality and developing new features
• Meeting legal obligations and resolving disputes

2.2 Communications and Notifications

We send important account-related notifications, transaction confirmations, and security alerts to the mobile number and email you provided. If you do not want promotional communications, you can turn them off at any time from your account settings.

2.3 Ensuring Responsible Gaming

By analysing your activity patterns, we can identify unusual or risky behaviour and provide support where needed. Our Responsible Gaming section contains detailed guidelines on this topic, which every member should read.

3.1 Retention Period

All information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a set period for legal reasons. Transaction records are generally retained for five years from the account closure date.

3.2 Technical Security

bb8 bangladesh takes the following technical steps to protect your information:

• Securing data transmission through SSL (Secure Sockets Layer) encryption
• Using high-grade encryption protocols for stored data
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems to prevent unauthorised server access
• Passwords and sensitive information stored in encrypted form

3.3 Organisational Security

Only authorised staff have access to your information, and only where necessary. Every staff member is bound by a strict confidentiality agreement and receives data protection training. If a data breach or leak occurs, we will notify the affected members promptly.

4.1 Data Sharing Policy

bb8 bangladesh does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: with mobile wallet services such as bKash, Nagad, Rocket, and Upay to complete transactions
• Technology partners: with software and server providers required to operate the Platform
• Legal authorities: with competent authorities in response to a valid court order or legal obligation
• Fraud prevention: with verification agencies engaged in preventing financial crime

4.2 Third-Party Responsibilities

We have strict data protection agreements with every third party we work with. They may only use the information for the specified purpose, and using it for their own benefit is strictly prohibited. Third parties may have their own privacy policies that apply to you, so it is advisable to read their policies before using their services.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bb8 bangladesh uses the following types of cookies:

• Essential cookies: to maintain login sessions and ensure security — without these, the Platform does not function properly
• Functional cookies: to remember your language preference and display settings
• Analytics cookies: to monitor site usage and improve the service

5.2 Cookie Control

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may mean that some key Platform features — such as login and payment — do not work correctly. Cookie controls vary by browser; you can find full details in your browser's help section.

6.1 Right to Access and Correct Information

You can view the information we hold about you at any time, and request a correction if any information is inaccurate. To request a correction, contact our support team via live chat or email.

6.2 Request to Delete Information

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations, such as records of financial transactions. We will inform you in advance in such cases.

6.3 Right to Object to Data Processing

In certain cases, you may object to the processing of your information, particularly where it is used for marketing purposes. However, objections to processing that is essential for providing the service may not be accepted.

bb8 bangladesh strictly does not provide services to anyone under 21 years of age. Age verification is mandatory during registration. If we receive evidence that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our Platform, please notify our support team. We will take action promptly.

8.1 Notice of Changes

We may update this Privacy Policy from time to time due to service improvements or legal changes. For any significant change, we will notify you in advance at your registered mobile number or email. Continuing to use the Platform after a change will be taken to mean that you have accepted the updated policy.

8.2 Previous Versions

Our support team can provide earlier versions of this Policy on request. The date of each update will be noted at the top of the page.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is available 24 hours a day, seven days a week via live chat and email in both Bengali and English.

For common questions, visit our FAQ section — you will find answers to many common questions about accounts, payments, and security there.